ConnectWise integrates with Microsoft Defender to support MSPs – SecurityBrief Asia

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ConnectWise, a global provider of software solutions for Managed Service Providers (MSPs), has announced new integrations with Microsoft Defender for Business into ConnectWise PSA and ConnectWise RMM. Aimed at automating threat response, achieving unified management, and establishing proactive defence measures, the integrations signify a step forward in the journey towards seamless service provision.

Through these integrations, MSPs can fully streamline their solutions’ operations via the ConnectWise Asio platform. A pioneering addition to the IT service provider platforms, ConnectWise Asio offers robust flexibility and industry-leading security features and is built with artificial intelligence, hyperautomation, and machine learning capabilities.

The advanced integration removes the necessity to manually generate and synchronise tickets between Microsoft Defender for Business incidents and ConnectWise RMM or PSA. This not only enhances the efficiency of incident management but also enables a swift and coordinated response to security incidents. Microsoft Defender for Business incidents and vulnerability management security recommendations will now seamlessly integrate into ConnectWise PSA, providing improved processes, intuitive billing, better visibility, and nudging faster business decisions.

This simplified deployment of Microsoft Defender for Business across client networks directly from ConnectWise’s solutions enhances proactive defence, ensuring consistent endpoint protection and reducing the risk of security gaps. As such, it provides peace of mind for both IT service providers and SMBs (Small and Medium-sized Businesses).

In addition, server monitoring and management are now easier than ever. Microsoft Defender for Business’ vulnerability management in all client accounts can now be viewed from a single dashboard in ConnectWise RMM by automatically creating a ticket.

The integration builds upon the previously announced ConnectWise Managed Detection and Response (MDR) integration with Microsoft Defender for Business, offering 24/7 support from an MSP-focused dedicated security operations centre (SOC), automated threat detection, and the backing of a highly skilled team of security analysts. Coupled with Microsoft’s threat intelligence and ConnectWise’s Cyber Research Unit (CRU), which focuses on MSPs and SMBs, the system is uniquely poised to offer enhanced protection.

“Our collaboration with Microsoft has been instrumental in driving remarkable advancements in enhancing the partner experience and cyber protection,” said Ameer Karim, EVP and GM Cybersecurity and Data Protection at ConnectWise. “This integration exemplifies our dedication to streamlining business operations. By combining Microsoft Defender for Business with ConnectWise RMM, and PSA through Asio, we are advancing our mission to equip partners with the tools needed for exceptional cybersecurity services. Together, we empower the IT ecosystem to protect SMBs more efficiently and effectively.”

The development of these integrations illustrates ConnectWise’s commitment to providing MSPs with the tools they need to protect their clients and themselves. It is expected that this will cultivate an ecosystem where MSPs can manage and respond to security incidents with ease, thereby strengthening client protection and transforming the way businesses confront an ever-evolving threat landscape.

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