London Drugs to gradually reopen locations following cybersecurity breach – Victoria Buzz

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On April 28th, London Drugs discovered the company fell victim to a cybersecurity breach.

Because of this incident, they made the decision to close all Western Canada locations until they could determine their cybersecurity was once again secure. 

During the time the stores were closed, they continued to provide customers with pharmacy care for urgent matters.

According to London Drugs, they are still working with cybersecurity experts in order to determine what personal information was leaked. They say they will be contacting those impacted.

“Recognizing the impact these closures have had on our customers and employees across Western Canada, it remains our priority to continue working around the clock to have all stores fully operational,” said Clint Mahlman, COO and President, London Drugs when the breach was announced.

“We appreciate everyone’s patience and support during this very difficult time and will provide updates as available.”

As of Monday, May 6th, London Drugs has begun to gradually reopen core services in 40 of their 79 stores across Western Canada. 

On Vancouver Island, they have reopened the following locations: 

  • Harris Green Village: 911 Yates St, Victoria – (250) 360-0880
  • Tillicum Centre: 3170 Tillicum Road, Victoria – (250) 360-2654
  • Nanaimo North Town Centre: 4750 Rutherford Rd, Nanaimo – (250) 760-2030
  • Courtenay: 2751 Cliffe Avenue, Courtenay – (250) 703-2838
  • Campbell River: 1400 Dogwood St Suite 260, Campbell River – (250) 286-9917

However, despite these locations being reopened, London Drugs says that their pharmacies will not be accepting new prescriptions at this time due to connectivity issues caused by the breach. 

“As we have communicated over the last few days, our store systems are necessarily complex, as is the need to connect with multiple third-party provider systems, all with different requirements to ensure a smooth and safe reconnection,” wrote a London Drugs spokesperson in a media release. 

“We hope to have this rectified as soon as possible.” 

They say that all 79 locations in Western Canada should be open by the end of day on Tuesday, May 7th. 

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