Close to half a million costumers of a Dublin-based credit union are left unable to access their money due to a “serious security incident” Sunday.
Patelco Credit Union, which has locations across the state, told customers it had to shut down “some of our day-to-day banking systems” due to the incident.
“We are writing to let you know that on June 29, we experienced a serious security incident. This required us to shut down some of our day-to-day banking systems so that we can remediate the issue and contain the impact, including online banking, our mobile App, and our call center,” Erin Mendez, Patelco’s president and CEO, wrote in an email to consumers. “Currently, electronic transactions such as transfers (including Zelle), direct deposit, balance inquiries, and payments are unavailable.”
According to Mendez, the credit union has been working with cybersecurity teams since Saturday to resolve the issue and restore online services. However, it is unclear when the problem will be resolved.
The company originally told customers about the outage Saturday morning.
NBC Bay Area did not recieve immediate comment from Patelco on Sunday.
Patelco has 33 branches in the Bay Area and said they would be open Monday and “ready to assist as much as they can during our regular business hours.”
The company took to X, formerly Twitter, to tell customers they can access cash withdrawals and deposits at specific ATMs within the credit union’s Co-Op network. According to the company there are over “30,000 shared branch ATMs in the US.”
The credit union currently has $9 billion in assets under management and is considered one of the oldest and largest in the state, according to the company.
Patelco said it is expecting to issue an update closer to 8 p.m.
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